The best way to acquire a userid is to contact the Call Center at 310-506-4357 and speak with them about your needs.

There are different user identification codes (userids) for different computer systems, including our network and our mainframe administrative systems (ADS, FRS, HRS and SIS). The Call Center will help you through the process.

*******

*******

*******

There is one telephone line into the 1-TRAC Call Center. It is extension 4357 (or 506-4357 from outside Pepperdine). At this point one telephone line is sufficient to handle the volume of calls we get on average. When the call volume temporarily rises, we are equipped to handle it; but that is a topic covered later in this document.

When you dial H-E-L-P (extension 4357), here are two possible things that may happen with the call.

1. If the 1-TRAC Call Center analyst is waiting for a call, he or she will answer the telephone and speak with you about your situation.

2. If the 1-TRAC Call Center analyst is already helping a caller (i.e., extension 4357 is in use), you will receive a recorded message reminding you of the 1-TRAC Call Center hours of operation and offering you two choices of action:

a. You may press the 1 key on your telephone to leave your name, telephone number and a short message. We will return your call during normal hours of 1-TRAC Call Center operation. Normally this callback occurs within one work hour; but it will depend on the volume and nature of calls we are handling at any point in time.

b. You may press the 2 key on your telephone to wait on hold for the 1-TRAC Call Center analyst to finish the call he or she is on and pick up your call. Remember - our call will only be taken after the 1-TRAC Call Center analyst completes the current call; so you may want to choose option 1 (pressing the 1 key) to leave a message. If you choose this option (pressing the 2 key) and later decide you would rather leave a message, you must hang up and dial H-E-L-P again to be able to choose option 1.

c. If you do not press the 1 or 2 keys, your 1-TRAC Call Center call will transfer to the Campus Telephone Operator. This should only be done if there is some sort of non-computer emergency.

*******

*******

*******

*******

*******

*******

When a Pepperdine employee calls the 1-TRAC Call Center with a question about a supported product, he or she expects to get a timely and accurate response. When a Pepperdine department manager invests in a supported product, he or she expects the department's employees to be able to get some training on the use of that product.

One of Information Resources' responsibilities is to follow the computing industry, use our expertise, and review the needs of our user community to make informed decisions about which products to support and which services to provide so each of Pepperdine's other departments do not have to do the same. Like all University departments, Information Resources has limited resources (time, money and people) to carry out our responsibilities. To do our best at installing, trouble-shooting and training on software products, we must limit the number of supported products. For instance, this is why we only provide complete support for one word processing program.

*******

*******

When you choose to apply a theme to a page, you often lose control over Web features, such as hyperlink rollover effects, that are accessible from the Page Properties dialog box. With a little extra work, however, you can still use hyperlink rollovers on a page with a theme.

1. Remove the theme by right-clicking on the page and selecting Theme from the shortcut menu.
2. In the Theme dialog box that appears, choose (No Theme) for the Selected Page and click OK.
3. Once again right-click on the page, this time selecting Page Properties.
4. Switch to the Background tab and select the enable Hyperlink Rollover Effects check box.
5. Then, click the Rollover Style button and choose the font, color, and style you prefer.
6. Click OK twice to return to the page. Now, go back and reapply the theme to the page.

*******

If you use Phone dialer, you know that it keeps a history list of all the numbers that you've recently called. If you want to clear the history list, you can do so easily. To do so, launch Notepad and edit the Dialer.ini file, which you can find in the C:\Windows folder.

*******

Do you work with people in another time zone and want to keep track of what time it is there? Add a second time zone to your Outlook calendar.

• To do this, right-click above the time bar that displays the hours in your calendar and choose Change Time Zone.
• (Or choose Tools/Options from the menu bar, click the Calendar Options button, and click on the Time Zone button.)
• In the Time Zone dialog box, select the Show An Additional Time Zone check box and select a time zone from the Time Zone dropdown list.
• In the Label text box, type the name of the area to remind you which time zone you're looking at.
• Then click OK until you're back to the calendar. Now you'll see the second time zone next to the current time zone.

*******

Creating a toolbar button to run a macro may not do that much good if you need to use the button in another presentation.

• In order to make the button available to other presentations, you need to first create an Auto_Open macro.
• Once you create an Auto_Open macro, you need to save the file that contains your macro as an add-in.
• Before you do this, however, you should save the presentation that contains the macro because you won't be able to edit it once you save it as an add-in.
• To save the file as an add-in, begin by choosing File/Save As.
• Next, select PowerPoint Add-In from the Save As Type dropdown list, choose a folder, supply a descriptive filename and click Save.
• Once you save the add-in, you need to load it.
• To do this, choose Tools/Add-Ins to open the Add-Ins dialog box.
• Select the add-in you created from the dialog box and click the Load button, followed by the Close button.
• As soon as you load the add-in and click the Close button.
• PowerPoint will run your Auto_open macro and place your Insert Logo button at the end of the Standard toolbar.

*******

Chances are you protect worksheet cells that contain formulas so that they won't be damaged if users accidentally type in cells they aren't supposed to. However, by default, users can still see the formula contained in a protected cell by selecting the cell and looking in the Formula Bar. If you want to prevent users from reading your formulas, you can hide them so that they don't appear in the Formula Bar. To do so, you'll need to indicate the formulas as hidden before applying your worksheet protection.

1. Select the cells you want to hide from the Formula Bar.
2. Choose Format/Cells from the menu bar.
3. Click on the Protection tab and select the Hidden check box.
4. If you want to ensure that changes can't be made in the cells, ensure that the Locked check box is also selected.
5. Click OK to close the Format Cells dialog box.
6. Finally, choose Tools/Protection/Protect Sheet from the menu bar, ensure that the Contents check box is selected
7. Click OK.

*******

It seems like each edition of Office introduces a seemingly innocent feature that winds up polarizing the user community into "Love It" or "Hate It" categories. In Office 97, it was the introduction of Clippit and his posse of Office Assistants. With Office 2000, users appear divided on the usefulness of the personalized menu system. If you dislike the new menus, which initially show only the most recently used menu items, you can revert to the standard menu behavior you're used to.

• To do so, right-click on the menu bar and choose Customize from the shortcut menu.
• Then, click on the Options tab of the Customize dialog box
• Clear the Menus Show Recently Used Commands
• Check box, and click Close.

If you like the personalized menus, but find that too many infrequently accessed menu commands are being displayed, you can restore the menus to the state they were in when Access was originally installed.

1. To do so, display the Customize dialog box and click the Reset My Usage Data button on the Options sheet.
2. Confirm that you want to reset the data
3. Click Close.

*******

The Underline button on the Formatting toolbar is one that's used quite often. But did you know that Word offers some unique choices for underlining text which are just as easy to apply?

• To add one of these new underlining formats, select the text you wish to underline and choose Format/Font.
• Then, click on the dropdown arrow in the Underline list box (directly below the Font list box) and select an option, such as Dotted, Dash, and Wave.
• The selection appears in the Preview window. Once you've made your selection.
• Click OK to apply the formatting and dismiss the Font dialog box.

*******

*******

*******

If you're in a hurry to connect to a particular Web site and you don't have the patience to wait for your browser's default start page to load on startup, you can bypass it by using Windows' Run dialog box. To do so, click the Start button on the Windows taskbar and then select Run from the Start menu. Next, type the site's entire URL (including its protocol portion, such as http://) in the Open text box and click OK. When you do, your default browser opens and points to the site you indicated.

The Run dialog box doesn't require you to include the protocol portion of a URL for FTP sites or World Wide Web sites. For example, if you'd like to access the Element K Journals home page, you'd simply type "www.elementkjournals.com" (without quotes) in the Run dialog box's Open text box and then click OK. The Run utility recognizes that the URL is a World Wide Web address and accesses it without a hitch.

*******

*******

There are a number of things you can do to keep your Mac happy and problem-free. Here are a few guide-lines for doing so:

• Whenever you install new software on your computer, always read its Read Me or About file (any good software includes one) for information about installing and using the software.
• Unless otherwise instructed, always restart with extensions off when installing new software. To do this, hold down the [shift] key until you see the message Welcome to Mac OS.
• Try not to install more than one piece of new software at a time. That way you can pinpoint individual problems if they appear.
• Keep track of what you install and when you install it.
• Don't move an application or any of its files (such as a dictionary or other support files) out of the folder in which its installer placed it. If you need more monvenient access to a file, select the file, press [control]M to create an alias of it, then place the alias anywhere you like.
• Keep your system and other software up-to-date. One of the best reasons for having online access is that software developers are increasingly releasing updates primarily via online services. You might want to wait for other users to report on their experience with new software so you can avoid any problems they have encountered.
• If you're hesitant about updating a system that's working and you don't mind taking the time to partition your hard drive, install new software onto a separate drive or partition to test it out first.
• Maintain a regularly updated backup of your system configuration. A good backup lets you restore a previous configuration in case anything goes wrong.
• Regularly rebuilding your Desktop file keeps essential information tidy. Make a habit of holding down [command]-[option] at least once a week when you start up your Mac.

*******

In PowerPoint, you can create a toolbar button that will allow you to run a macro without opening the Macro dialog box. To do this, first click the Visual Basic Editor button on the Visual Basic toolbar. If the code window is closed when you open the Visual Basic Editor, press [F7] to open it. Add the following code to the module:

Sub Auto_Open ()

Dim ctl as CommandBarButton
Set ctl = CommandBars ("Standard").Controls _
.Add(Type:=msoControlButton, Temporary:=True)
ctl.Caption = "what you want to name your button"
ctl.OnAction = "name of macro you want to add to toolbar"
ctl.Style = msoButtonIcon
ctl.FaceId = 59
Set ctl = Nothing

End Sub

*******

*******

There are times when you need a little more space between lines than what Publisher gives as default.

• But pressing [Enter] gives you more space than you need.
• As an alternative, try changing the line spacing for the text.
• Select the text and choose Format/Line Spacing.
• The Line Spacing dialog box lets you set the amount of space between lines, before paragraphs, and after paragraphs.
• Adjust the amount of space in the appropriate text box and then click OK.
• You should note that when you increase the line spacing, the text takes up more space on the page.

*******

When you're working on complex publications that contain multiple columns, graphics, funky margins, and other design and layout tricks of the trade, it can be very helpful as you work on your document to know where the document area ends and the margins begin. Working in Print Layout view (Page Layout in earlier versions) can give you a vague idea where these delimiters fall, but displaying your document's text boundaries is much more effective. To display text boundaries,

1. Switch to Print Layout (or Page Layout) view.
2. Select Tools/Options from the menu bar (Tools/Preferences on the Mac)
3. Click on the View tab. In the Print And Web Layout Options area (Show area in earlier versions)
4. Select the Text Boundaries check box and then click OK.

Now you'll see dotted lines indicating document margins and text columns, as well as inserted objects.

*******

If you're tired of plain-vanilla (or boring gray) form buttons, you can add some visual appeal using Cascading Style Sheets (CSS). To do so, double-click on one of your buttons and click the Style button in the Push Button Properties dialog box that appears. What you'll do next depends on which version of rontPage you have. In FrontPage 2000, click the Format button and choose the type of formatting change you want to make. Make the changes you wish in the dialog box that appears, then close all the open dialog boxes. Preview the page in the browser, and your changes will be in effect. In FrontPage 98, click on the tab at the top of the dialog box corresponding to the changes you want to make. After you've made your changes, click OK twice and preview the page in the browser.

Note: Not all browsers support CSS; Internet Explorer 4 and 5 do the best job. As always, you should test your Web sites in a variety of browsers to avoid surprises.

*******

Why type more than you need to? If you want to access a dotcom site that you haven't bookmarked, you don't need to type the site's entire URL in your browser's address box to open it. Instead, type the domain name and then press [Ctrl][Enter]. For example, to access www.elementk.com, forget about the "www." and the ".com" and simply type "elementk" (without quotation marks). When you press [Ctrl][Enter], your browser wraps the domain name in "www." and ".com" automatically and then opens the site. This technique works with Internet Explorer and with a direct connection in Netscape Navigator.

*******

These days, it seems that in order to enjoy any type of commercial service or other Web-page goodie via the Internet, you need to provide the site owner with your email address--even if you don't want them to send you anything! If you're sick of Big Brother knowing too much about you, and you don't intend to accept any email communications from the site in question, fudge your email address. The domain names "example.com," "example.org." and "example.net" have been reserved by the IANA (Internet Assigned Numbers Authority) for experimentation and testing. You can take advantage of these test domain names by making up a username and tacking it onto any of these three test domain names. Simply use the format:

This way you remain anonymous and your personal information remains a secret while enabling you to enjoy the solicitor site's service with neither fear nor guilt.